Terms and Conditions

TERMS OF SALE

Before placing an order it is important and it is the responsibility of the customer to read through our terms and conditions. Once an order has been placed, we will assume that you fully accept our terms and conditions regarding the sale of standard or customised items and that all sales are final. Customised/ Custom made items are made specifically for you and these items will not be able to be modified further nor cancelled or exchanged once processing has begun. If for any reason we accept a cancellation, this will be at our discretion and a cancellation fee of 15% of the sale will be applied, depending on the type of item.

Custom fees or Taxes

We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, the customer will be held accountable for re-delivery charges.

Though we endeavour to maintain a high level of customer satisfaction across all our services; because we rely on a third party to deliver our goods, inevitably there may be delays in postage in the minority of cases. In these events we will do our very best to keep you informed and get your order delivered as quickly as possible.

PLACING AN ORDER

When you go through the checkout process and place an order with us on the site (even where you are checking out as a guest i.e. where you have not logged into a The Luxe Hair Company (“Guest”) you will provided to us various information about you including your name, email address, payment address, delivery address and telephone number.

You must ensure that the details you input are correct and personal to you to ensure the accuracy and security of your information and to ensure that we can tailor our services to you. We use the email addresses you have inputted as a Guest to link Orders to you so it is important that this email address is personal to you to ensure the security of your information and to ensure that our information about you is kept accurate and up to date.

Where you are placing an order as a Guest you will be given the opportunity to register for a The Luxe Hair Company account. We will use the details that you have inputted during the checkout process to set up your account and then so all you will need to do is input a password which you will need to login to your Account. You must also ensure that the password that you set is not obvious to any third party to ensure the security of your Account Information.

Where you proceed as a Guest we will store your Order details against your email address. We will repeat this process each time you use the Sites and place and Order using that email address.

PAYMENT OPTIONS

Once a payment has been made, customers have a thirty minute time frame to modify or cancel their orders. After this time frame, orders cannot be cancelled as your order would have already started to be processed.

Our store currently accept the following payment providers whom we have ensured maximum buyer and seller protection for both parties:

Please click on each provider to find out more information.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

· Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

SUBSCRIPTION TERMS

Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, every month, until you cancel. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your subscription service billing period.

Disclaimer

ALL SALES ARE FINAL. We apologise if you are not happy with your purchase, but due to the nature of our products we have a no refund and no returns policy. If you have received the wrong product, missing any product or have any concerns. please contact us via email at info@theluxehaircompany.co.uk within 48 hours of receiving your item(s)
If in any rare circumstance The LUXE HAIR COMPANY does agree to offer you a return on your item please note that the item(s) must be in its original packaging, unused and untampered with. Returns will be reviewed case to case and a full inspection will be made.
Due to COVID please understand that there may be some delays on orders. Our hair is sourced from South East Asia and as you can imagine the situation over there is much more severe. Please keep this in mind before placing an order.
Colour Disclaimer - Since our hair is 100% natural and unprocessed, we cannot guarantee that all bundles will be an identical shade or texture but we will try our best to colour/texture match when more than one bundle is purchased.
Please be advised that our straight hair will more than likely have a slight wave to it. As it is in it's purest form please do not expect bone straight hair.
We will not be held responsible for items misplaced, lost or damaged by third parties.

By making a purchase at theluxehaircompany.co.uk you confirm that you have read and understood the policies and agree to abide by them.

If you have any further concerns or questions please email us at info@theluxehaircompany.co.uk